NumaraTrack-itfamily

Footprints Family

The NumaraTrack-It family of IT Management solutions gives you the ability to immediately take control of your Help Desk and IT Management functions with included core modules for every thing you are likely to need:

  • Inventory and Asset Management
  • Help Desk Management
  • Problem and Incident Management
  • Change Management
  • Purchasing, Software License Management
  • Training
  • Library
  • Facilities Management, Self
  • Service/Password Reset web portal for end users
  • Mobile and Web Help Desk interface for technicians
  • A data warehouse driven Dashboard for metrics and Reporting.

For more specialized needs, additional add-ons are also available including PC Migration Management, Remote Control, Industry Knowledge Paks, Survey and Barcode.

HelpDesk provides you with a 360-degree view of your work orders and change requests. Track-It! Helps you automate processes and build a knowledgebase of solutions, ensuring faster and more accurate resolutions to your end-user requests. By moving your manual processes into an automated help desk solution, you will handle calls faster and make data available when you need it.

Change is the integrated change management application. Due to the complexity of change, it’s important to have a centralized solution that can track, automate, manage, control and report on the process of change and approvals based on your business’s unique set of rules.

Inventory With the auditing and asset management capabilities found in Track-It! Inventory, any organization can easily identify devices, including laptops, servers, mobile devices and other network assets. Track-It! can also be configured to scan and audit your network assets on a regular basis to ensure you have the most up to date information.

  • Software License Management provides a reliable way to determine what software is licensed, installed and compliant with your licensing agreements. It also allows you to track and report on the number and type of software licenses owned, installed and assigned to users to help control and avoid failing an audit due to over-utilization of application licenses.
  • Solutions allows you to create a searchable knowledgebase of common help desk issues and their resolutions to allow other help desk staff to access these solutions when attempting to solve end user problems.
  • Purchasing module allows you to keep track of all your IT related purchases. This information is useful if you need to look back and find records for your finance department for audit or tax purposes or if you need to know what you ordered so you can reorder it.
  • Training allows you to keep track of training classes that your IT staff or other employees have taken. It allows you to keep records of the type of course, dates and the results of the class. You can also enter information on the quality of the course to determine whether to send more employees to it in the future.
  • Library is the place to keep hardware, software, even non PC related items that you loan out within your organization. You’ll who took something out, when and when the item must be returned.
  • Reporting includes many built in reports for managing your Help Desk and IT Asset management operations and includes the Crystal Reports reporting tool for more advanced reporting requirements.
  • Dashboard is the place to go for stats on new work orders submitted, completed, still open, types of work orders submitted and assigned, as well as many other types of data about your inventory and help desk.
  • Web Portal for Technicians is the web portal for your IT staff to access the Track-It! Help Desk, Solutions and Inventory modules while away from their desks.
  • Mobile Web for Technicians allows you to access the Help Desk and Solutions modules you need, all from the convenience of your mobile device. no matter what type of device you are using.
  • Self Service is an IT Helpdesk web portal for end users on your network. Users can submit a new work order requesting help from IT, view and search for solutions to common problems and view the status of previously submitted work orders

Track-It Add-ons

In addition to the services available in the NumaraTrack-It family, the following solution modules are also available to provide you the ability to immediately take full control of your Help Desk and IT Management functions:

KnowledgePaks are available to provide your help desk with access to hundreds of thousands of problem-resolutions for both your technicians and end-users. KnowledgePak titles cover virtually every popular

Remote provides help desk technicians with the ability to resolve a user’s computer problem from a remote location and the means to deliver a consistent desktop support in a simplified way.

Bar Code improves the accuracy of data entry by determining whether the asset exists, where, who owns it, what’s on it? These are just a few of the questions that can be answered with a high degree of accuracy using a bar code solution.

Pc migrate will help you set up new machines when someone’s needs a new computer and of course when they need it right away. PC Migrate allows you to automatically capture all user profiles on a so that when the time comes you can easily inject new machines easily and quickly.